Scam Alert – Fake British Gas Emails

Alert – Rise In Fake Amazon Emails 20/07/2018

Scam Alert – Fake Argos Texts


Watch out for these fake Argos texts offering refunds

These fake text messages purport to be from Argos and claim that you’re owed a refund. The link in the messages lead to phishing websites designed to steal your personal information, as well as payment details.

Always question unsolicited requests for your personal or financial information in case it’s a scam. Never automatically click on a link in an unexpected email or text.

 

Follow Up Calls Computer Software Service Fraud

There is concern that victims of previous Computer Software Service Fraud (CSSF) are being re-targeted for “owed money”. The National Fraud Intelligence Bureau (NFIB) reports that CSSF scammers are returning to contact previous victims, requesting that they pay money owed for a fake malware protection service they had provided. Alternatively, the fraudster will ask for a new subscription fee in return for protection from a new threat. The victims that have made payments to the fraudsters have done so via credit/debit card payments. In some instances threatening and aggressive language has been used against victims, as part of the attempt to coerce them into sending money.

Computer Software Service Fraud involves the victim being contacted, told that there is a problem with their computer, and that for a fee this issue can be resolved. The aim of the fraudster at this point is usually to gain remote access to the victim’s computer and, subsequently, access to their online banking account. No fix actually occurs. The victims will often be cold-called or will receive a pop-up on their computer, prompting them to phone the suspect.

Since the beginning of this year (2018), the total loss for repeat victims of CSSF has been reported as £16,712.85. The National Fraud Intelligence Bureau has noticed an increase in such reports since the beginning of May.

 Protect Yourself

• If you receive such an unsolicited call or pop-up, do not make a payment. Always ensure you know who you are talking to. If in doubt, hang up immediately.

• Do not allow remote access to your computer.

• Don’t be rushed or pressured into making a decision. Under no circumstances would a genuine bank, or another trusted organisation, force you to make a financial transaction on the spot; they would never ask you to transfer money into another account for fraud reasons. Remember to stop and take time to carefully consider your actions.

• Listen to your instincts. If something feels wrong then it is usually right to question it.  Criminals may lull you into a false sense of security when you are out and about or rely on your defences being down when you’re in the comfort of your own home. They may appear trustworthy, but they may not be who they claim to be.

For more information about how to protect yourself online, visitwww.cyberaware.gov.uk and takefive-stopfraud.org.uk

If you have been a victim of fraud or cybercrime, report it to us atActionfraud.police.uk, or by calling 0300 123 2040.

Watch Out For These Fake Texts About Your Ee Bill

These fake text messages purport to be from EE and claim that you haven’t paid a bill. The link in the message leads to a phishing website designed to steal your EE account login details, as well as personal & financial information.

Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link or attachment in an unexpected email or text.

For more information on how to stay secure online, visit www.cyberaware.gov.uk

Courier Fraud

The National Fraud Intelligence Bureau has identified an increasing number of reports submitted to Action Fraud from the public concerning courier fraud.

 
Fraudsters are contacting victims by telephone and purporting to be a police officer or bank official. To substantiate this claim, the caller might be able to confirm some easily obtainable basic details about the victim such as their full name and address. They may also offer a telephone number for the victim to call to check that they are genuine; this number is not genuine and simply redirects to the fraudster who pretends to be a different person. After some trust has been established, the fraudster will then, for example, suggest; 
– Some money has been removed from a victim’s bank account and staff at their local bank branch are responsible.

– Suspects have already been arrested but the “police” need money for evidence.

– A business such as a jewellers or currency exchange is operating fraudulently and they require assistance to help secure evidence.

Victims are then asked to cooperate in an investigation by attending their bank and withdrawing money, withdrawing foreign currency from an exchange or purchasing an expensive item to hand over to a courier for examination who will also be a fraudster. Again, to reassure the victim, a safe word might be communicated to the victim so the courier appears genuine. 
At the time of handover, unsuspecting victims are promised the money they’ve handed over or spent will be reimbursed but in reality there is no further contact and the money is never seen again.

Protect Yourself

Your bank or the police will never:

– Phone and ask you for your PIN or full banking password.

– Ask you to withdraw money to hand over to them for safe-keeping, or send someone to your home to collect cash, PIN, cards or cheque books if you are a victim of fraud.

Don’t assume an email or phone call is authentic
Just because someone knows your basic details (such as your name and address or even your mother’s maiden name), it doesn’t mean they are genuine. Be mindful of who you trust – criminals may try and trick you into their confidence by telling you that you’ve been a victim of fraud 

Stay in control

If something feels wrong then it is usually right to question it. Have the confidence to refuse unusual requests for personal or financial information.

For more information about how to protect yourself online visit

www.cyberaware.gov.uk  and www.takefive.stopfraud.org.uk  

More than £3 million lost to ticket fraud in one year prompts a warning from Action Fraud

  • Between 1 April 2017 and 31 March 2018, Action Fraud received 6,486 reports of ticket fraud.
  • In the same period, the total reported losses to victims were £3,344,835; an average of £568 per victim.
  • With lots of music concerts and sporting events taking place in summer, it is an opportunity for fraudsters to take advantage of unsuspecting fans.

How is this happening?

Earlier this year, Action Fraud warned football fans planning to travel to the World Cup to be cautious when buying tickets or accommodation because the event is likely to be targeted by fraudsters looking to take advantage of unsuspecting fans.

Action Fraud saw a spike in reporting in June 2017, in which 1,072 reports were made. This suggests that fraudsters are taking advantage of people during the peak season for ticketed events.

Fraudsters will pose as a website or agent for a music concert or festival, a sporting contest such as the World Cup, or a live comedian or performer. Victims will purchase tickets that either don’t arrive or turn out to be fake.

How can I protect myself?

  • Only buy tickets from the venue’s box office, the promoter, an official agent or a well-known and reputable ticket exchange site.
  • Should you choose to buy tickets from an individual (for example via an online auction site or social media), you should pay using a secure payment service. Avoid making payments through bank transfer or money transfer services, as the payment may not be recoverable.
  • Paying for your tickets by credit card will offer increased protection over other payments methods, such as debit card, cash, or money transfer services.

In April 2017, Action Fraud showed just how easy it is to be tricked into buying fake tickets online through a series of Facebook flash advertising, in which more than 1,500 people tried to purchase music tickets from ‘Surfed Arts’, our fake ticket sales website.

Following over 550 complaints made to Action Fraud which were later disseminated to Essex Police, two men were convicted last month of a ticket fraud involving over 309 victims who were conned out of high profile sporting tickets.

Spot the signs

  • Check the contact details of the site you’re buying the tickets from. There should be a landline phone number and a full postal address. Avoid using the site if there is only a PO box address and mobile phone number, as it could be difficult to get in touch after you buy tickets. PO box addresses and mobile phone numbers are easy to change and difficult to trace.
  • Fraudsters create fake websites with URLs similar to that of a genuine site, so double check the web address to make sure you’re on the correct website. Any webpages you enter personal or financial details into should start with ‘https’ and display a locked padlock icon in the address bar.
  • Is the vendor a member of Society of Ticket Agents and Retailers (STAR)? If they are, you’re buying from a company that has signed up to their strict governing standards. STAR also offers a service to help customers with outstanding complaints.

Director of Action Fraud, Pauline Smith, said:

“Criminals are taking advantage of people’s desire to buy tickets for popular concerts and sporting events, which are often sold out. This is why it’s so important that people are vigilant and aware that there are fraudsters all over the globe trying to make money out of innocent victims.

“To avoid disappointment, always buy tickets from an official event organiser or website and if you are tempted to buy from a secondary ticket source, always research the company or the person online before making the purchase.

“If you think you have been a victim of ticket fraud, report it to Action Fraud.

HMRC has saved the public over £2.4M by stopping fraudsters

HM Revenue & Customs (HMRC) has saved the public over £2.4m by taking down websites that trick people into calling premium rate phone numbers for services that HMRC provide for free.

Fraudsters had been creating replica versions of HMRC’s website and directing the public to call premium rate numbers advertised on them. These numbers were simply call forwarding services that connect callers to HMRC, but at a significant price.

HMRC said that specific tactics and costs on each website varied, but the maximum cost of a call was £3.60 a minute, capped at £36 per call. HMRC’s own 0300 numbers are mostly free or charged at the national landline rate.

HMRC successfully challenged the ownership of these fraudulent websites and had them taken down. Analysis has shown that had HMRC not taken this action then the public would have lost over £2.4 million.

Scams Awareness Month

This announcement from HMRC comes at the start of Scams Awareness Month organised by Citizens Advice which is running throughout June.

Here at Action Fraud we see a variety of HMRC scams, including fraudsters using spoofed calls, voicemails and text messages in order to dupe victims of their money.

HMRC scam emails are also the most reported type of phishing attempt reported to us.

Treasury Minister, Mel Stride MP the Financial Secretary to the Treasury said: “We know that HMRC is the most spoofed government brand as criminals try to take advantage of the fact that everyone has some involvement with the tax authority. In this particular case, scammers try to dupe the public into paying large sums for services that are available for free or low cost.”

“This is a brazen con, charging premium rates whilst simply redirecting calls to the real HMRC numbers that are available at low or no cost. It is a testament to the hard work of HMRC that they have prevented criminals extracting £2.4m from the public.”

“The public should go direct to gov.uk to obtain genuine HMRC contact numbers. These will not be premium rate numbers. People should be alert for sponsored adverts, websites charging for government services which would be expected to be free and those with disclaimers denying association with HMRC or government.”

Read more on the HMRC Gov.uk website.

Please note: North East Fraud Forum is not responsible for the content on external websites.

Lords, Bernard Hogan-Howe visited the region today

Former Metropolitan Police Commissioner and member of the House of Lords, Bernard Hogan-Howe visited the region today to deliver a personal insight of time as the most senior police officer in the UK and the significant challenges he faced and the success he brought to the role. Supported by BHP Law, Clive Owen LLP, Towergate BIB and NEFF.